Store Terms & Conditions
Trader/contact information: see Business & Contact Details or email ultroesports@gmail.com.
These terms apply to purchases from ULTRO Store. They are a practical website framework and do not replace advice from a qualified UK legal professional.
1. What we sell
ULTRO Store offers Fortnite-related digital fulfilment using the delivery method selected at checkout, including eligible Item Shop gifting and manually coordinated assisted top-up where available. Checkout collects the Epic username/display name and order contact details needed to manage the order.
2. Third-party platform rules
Fortnite, Epic Games, V-Bucks and related services are operated by Epic Games. Your use and redemption remain subject to Epic's current terms, eligibility, regional availability and redemption rules. ULTRO is not affiliated with or endorsed by Epic Games.
3. Ordering and payment
Prices are shown in GBP and the total price is shown before you commit to pay. Payments are handled on Paymento's hosted crypto checkout. An order is not accepted as paid until ULTRO verifies the signed Paymento payment status. We may cancel and refund an order if stock, code validity, region compatibility or legal/payment-provider requirements prevent supply.
4. Digital delivery
Fulfilment is provided using the delivery method selected at checkout. Item Shop gifting may require a friendship/waiting period. Assisted top-up orders are coordinated manually after payment. Keep your private order link confidential and provide accurate Epic username/display-name details.
5. Delivery methods
At checkout you choose either Item Shop gifting or assisted top-up. Item gifting may require a friendship/waiting period and ULTRO allows up to 3 days for this plus staff processing. Assisted top-up is manually coordinated after payment through the private order system.
6. Cancellation and statutory rights
UK distance-selling and digital-content rules may provide a 14-day cancellation right. If you expressly request supply of digital content during that period and acknowledge the effect on cancellation, the change-of-mind right may be lost once supply begins in accordance with the law. This does not remove statutory rights if a supplied digital content or fulfilment is faulty, invalid, not as described, or other consumer rights apply. See the Refund & Cancellation Policy.
7. Customer information
You must provide accurate delivery/contact information. Do not submit unnecessary personal information. Order data is handled under the Privacy Policy.
8. Fraud, chargebacks and misuse
Do not use stolen payment methods, impersonate another person, attempt duplicate redemption, resell a code after redemption, or make a false delivery claim. Genuine disputes and statutory rights remain unaffected.
9. Liability
Nothing in these terms excludes liability or consumer rights that cannot legally be excluded. ULTRO is not responsible for outages or restrictions controlled by Epic Games, Paymento, an on-ramp provider, a bank, platform operator or network, but this does not remove responsibility where the law says otherwise.
10. Optional ULTRO Esports contributions
The checkout may include an optional amount chosen by the customer to support ULTRO Esports. The minimum selectable amount is £1.50. This is a voluntary contribution to ULTRO Esports and is not presented as a charitable donation. The chosen amount is shown separately in the basket and order summary before payment.
11. Changes
The terms version accepted at checkout is recorded with the order. Material changes apply to future orders, not retrospectively to completed contracts unless required by law.
Customer rights and liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, and nothing removes statutory consumer rights. Security reminders are guidance, not a waiver of rights.