Digital Delivery Policy
Trader/contact information: see Business & Contact Details or email ultroesports@gmail.com.
ULTRO supports more than one fulfilment method. The method selected at checkout is recorded with the order and shown on the private order page.
Methods
Item Shop gifting: ULTRO coordinates eligible gift(s) using the value purchased. Allow up to 3 days for the friendship/waiting period and processing. Assisted top-up: staff coordinates a manual top-up after payment using the order contact details and private order messaging.
Timing
We aim to process paid orders promptly. If supply cannot be completed within the time stated at checkout, or within the legal default period where applicable, ULTRO will contact you or cancel/refund as required. Do not rely on a time-limited Item Shop purchase until your order is confirmed as ready or delivered.
Region and account details
Availability can differ by country, account and Fortnite/Epic rules. Customers must provide the correct Epic username/display name and should not rely on a time-limited Item Shop purchase until delivery is confirmed.
Private order link
The order page uses a high-entropy access token. Treat the link like a private receipt. Anyone with the link may be able to see private order information and messages, so do not post it publicly.
Delivery problems
Contact ULTRO support with the order reference and relevant evidence such as screenshots or error text so staff can investigate the order.