Refund & Cancellation Policy

This policy explains ULTRO's contractual process. It does not reduce statutory consumer rights.

Before digital supply

If your order has not yet been supplied, contact the support email at ultroesports@gmail.com as soon as possible if you want to cancel. Where a statutory cancellation right applies, ULTRO will handle it in line with applicable UK consumer law.

Immediate digital supply

Checkout requires an unticked express-consent box requesting immediate digital supply before the 14-day cancellation period ends. The customer also acknowledges that once the digital code is supplied or revealed after that consent, the statutory change-of-mind cancellation right is lost. This is not a waiver of rights for invalid, faulty or misdescribed products.

After a code is revealed

Once a valid digital code has been supplied or revealed after the required express consent and acknowledgement, ULTRO does not offer change-of-mind refunds because the statutory cancellation right has been lost for that supplied digital content. However, if the code is invalid, already redeemed before delivery, not as described, or otherwise fails statutory requirements, contact support promptly with the order reference and evidence. Statutory remedies remain available where applicable.

Payment failures and duplicate charges

If the payment gateway reports a failed or expired payment, no delivery will occur. If you believe you were charged twice, contact ULTRO support with the order reference so the invoice and payment can be checked before you attempt another payment.

How to cancel

You may use the model cancellation form or send a clear cancellation request to the support email above, including your order reference. Keep a copy of your request.